1. After-sales service management system
These measures are formulated to strengthen the company's after-sales service, provide customer satisfaction, establish the company's brand image, and promote the construction of the credit system.
1. The company shall do a good job in shipping the products, provide the user manual of the products to the owners, and provide the Customer with the Evaluation Form of Customer Opinions to timely feedback the customer opinions.
2. The company shall set up a after-sales service hotline, and the after-sales service Department shall appoint a special person to take charge of the hotline record and timely provide customers' consultation, feedback and complaints to relevant departments.
3. Our company provides lifelong technical service with full-time personnel, complete repair equipment and accessories. If problems are found, we can arrive at the user site within 48 hours and solve the fault within 4 hours.
4. Sales staff and after-sales service staff will pay a return visit to customers in the market timely, listen to customers' opinions patiently, form written materials, and actively solicit customers' opinions on various improvements of the company.
5. The feedback will be solved by the technical department in conjunction with the quality inspection department and the production department in a timely manner. It must be completely solved in combination with the requirements of the user, so as not to leave any future problems for the customer.
6. The goods provided by the company are pasted with after-sale service card, including the company name, person in charge, delivery time, company phone number, after-sale complaint phone number and other important information, so as to facilitate users to solve problems timely.
2. Perfect sales service plan
Relying on the brand advantages and market demand, to provide customers with quality supply services.
"Service is also a product", customer first is our forever choice, our after-sales work at any time obey your dispatch, for your product design, construction, installation to provide a reasonable plan and all careful, thoughtful, quality, fast technical services.
1, the company has a full-time after-sales staff, can quickly and timely arrange delivery, can be in accordance with the specified requirements timely supply.
2. Our company has signed a long-term transport agreement with Tangshan Transportation Company to ensure that there are enough cars to transport our products. After receiving the order notice from customers, ensure that the goods can be safely and timely transported to the construction site to meet the needs of the project progress at any time, and with the goods with the product certificate and operation manual.
3. Our company has a complete range of spare parts and special consumables, and the supply price is the lowest in the industry. We should reasonably do the allocation of spare parts and special consumables, provide the supply of spare parts and special consumables in a long-term, preferential and timely manner, and provide round-the-clock delivery service with personnel, so as to fully meet the needs of your project.
4. Our company promises to provide lifelong technical services with full-time staff, rush repair design and complete accessories. Our company guarantees the product quality for three years, provides the product lifetime maintenance service and the follow-up after-sales service after the guarantee period, and provides the demander with timely and high-quality technical and after-sales service at any time, provides the all-weather technical service, designates the fixed technical responsible personnel and the contact telephone number.
5. Provide pre-sales consultation, wiring planning, material selection Suggestions and scheme design. According to the actual needs of the demander, provide the demander with the necessary technical data, product performance technical parameters and product related knowledge answers.
Establish after-sales service network
In order to facilitate users to maintain the products, the company has established a three-level service network, to provide customers with good after-sales service.
Level 1: The company sets up a after-sales service center, whose main responsibilities are to take full charge of the after-sales service of the company's products, manage service centers in various regions, and provide timely feedback to customers on product quality information for continuous improvement and stable improvement of product quality.
Level 2: Set up district-level service centers in the centralized sales area of products, and radiate to surrounding areas to improve service efficiency. The after-sales service department of the company will send supervisors to provide business guidance and work supervision to the regional service center as planned.
The third level: every time a new user is added, our company will set up a chain maintenance network in the local area. Such an acceptance point will follow the sales, where there are sales, there are after-sales services, can cover 100% of all sales areas, including counties, towns and even villages. So that all users have no worries. The regional service center will send service supervisors to give guidance to each maintenance point. According to the actual situation, they will be effectively maintained every six months to ensure that each maintenance point can provide better and more considerate service for users according to the company's requirements.
