After-sales Service Commitment
I. Service commitment within the warranty period
1. Our company promises that the product quality and maintenance guarantee period is three years. If there is any quality problem during the guarantee period, we will timely repair and replace it free of charge. If because of other problem factory party only charges relevant cost charge.
2. Strengthen the service within the warranty period, and carry out the "one-hour service", "whole-process service" and "lifelong service" in the whole process of product manufacturing, installation, debugging and repair.
3. Our company promises to provide maintenance services for product quality, respond within 30 minutes or send service personnel to the site to inspect the problems within 48 hours after receiving the quality problem information from the buyer, and assist the buyer to eliminate the problems
Barrier, to ensure that users are not satisfied with the quality, service does not stop. Our 24-hour service hotline: 0315-6386666.
4. We will provide after-sales follow-up service and make regular return visits
Ii. Out-of-warranty service commitment
1. For the repair and maintenance fees outside the warranty period, we will only charge the cost fee and provide the most favorable price to the buyer for a long time.
2. Make regular, free return visits to the demander outside the warranty period by telephone or on site.Other service commitments
1. Timely provide all technical materials stipulated in the contract to the Demander, and invite the Demander to participate in the technical design review of the Supplier when necessary;
2. We take the initiative to provide technical equipment to meet the requirements of product interface for the products and supporting products purchased by the demander
3. Spare parts: We guarantee to provide spare parts at any time. During maintenance, we guarantee to accompany the maintenance personnel to provide spare parts within the time specified by the owner.
4. Provide technical support at any time and timely respond to quality and fault problems raised by users.
