After-sales service is the last quality barrier of Xingsheng products
Hebei Shengsheng plastic pipe Industry Co., LTD., founded in 1981, has 39 years of development process, is committed to the human and livestock drinking water, water-saving irrigation pipeline products r & D, production, sales, design in one of the comprehensive modern enterprises.
Based on the principle of "preferential price, considerate service and reliable product quality", Xingsheng pipe industry has won the trust of customers and, guided by customer demand, has devoted all its efforts to provide customers with all-round services.
Xingsheng Pipe industry has always taken "every customer satisfaction" as the first factor and established a set of after-sales service system:
1. Purpose of after-sales service: to improve customer satisfaction by being quick, decisive, accurate, thoughtful and thorough.
2. Carefully answer calls and letters for inquiries, timely respond to product questions, and establish customer service files, and make regular phone calls or on-site visits; Warmly receive visiting customers, and deal with related matters in the shortest time until customers are satisfied.
3. The shelf life of PVC, PE and PP pipes is three years from the acceptance date of Xingsheng products, and the shelf life of drip irrigation tape and soft tape is one year. Under the condition of correct use within the quality guarantee period, if any quality problem occurs, our company will repair and replace the products in time free of charge.
4. Strengthen the service within the warranty period, and carry out the "one-hour service", "whole-process service" and "lifelong service" in the whole process of product manufacturing, installation, debugging and repair.
5. Timely provide customers with relevant technical materials as stipulated in the agreement, and have the obligation to invite customers to participate in the technical design review of our company when necessary; For customers to purchase products and supporting products, take the initiative to provide technical equipment to meet product requirements; Our company can provide technical support to customers at any time, and timely respond to customers' quality and fault problems.
In the highly competitive sales market, after-sales service is the last quality issue of Xingsheng products. We will listen patiently, listen to the truth, find out the problems and solve them timely, and constantly improve and perfect the service quality, so as to establish a good corporate image.
